At Zen-Tech, we believe your technology should empower you, not slow you down.
Discover how our expert care can transform your PC into the fast, dependable tool you need it to be with our service packages.
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Break - Fix
This option is ideal for clients who need immediate assistance with a specific technical issue without an ongoing commitment. It's a pay-as-you-go service for resolving urgent problems.
Fair policies:
Diagnostic fee is waived if repair is approved and proceeds.
Billing Increment: 30 minutes after each full hour.
Process for One-Time Support:
Free Phone/on-line Assessment:
Initial discussion of the issue over the phone/on-line at no charge.
Paid On-site Diagnostic: A technician visits the location to thoroughly diagnose the problem (diagnostic fee waived upon repair approval).
Formal Quote: A clear, upfront quote is provided for the estimated repair cost.
Repair: Upon client approval, the repair is performed.
Managed Services
Offering proactive IT support and ongoing maintenance, designed for clients who require consistent, reliable technical assistance to prevent issues and ensure smooth operations. Providing better value for regular support needs.
A. Home Guardian Plan
For individual home users or small home offices with a limited number of computers, offering peace of mind through regular support.
Coverage:
1-2 computers (typically home users, remote professionals, or small home offices).
Key Benefits:
Proactive monitoring, regular maintenance, priority support, unlimited remote assistance during business hours.
B. Business Essential Plan
For small businesses, this plan provides comprehensive IT management to ensure business continuity and productivity without the need for in-house IT staff.
Coverage:
3-5 computers (small businesses without dedicated IT support.
Key Benefits:
Enhanced proactive monitoring, priority business support, regular on-site check-ups (for on-site plan), comprehensive remote assistance, and strategic IT advice.
Add - On
This is an optional, value-added service that can be combined with monthly maintenance plans to provide robust data protection. Protecting your personal and business data is essential against ransomware and system failure.
Service:
Managed backup solution
Availability:
Available as a monthly add-on to either the Home Guardian or Business Essential Plans.
Benefit:
Ensures critical data is regularly backed up and recoverable, protecting against data loss due to hardware failure, accidental deletion, or cyber threats.
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