Zen-Tech Support

Zen-Tech is a dedicated IT Support and Computer Repair Service specializing in Windows-based systems.

With more than 35 years of hands-on computer expertise, we deliver reliable solutions for computers, home offices, laptops, and server environments across diverse organizational structures.

We serve individual home users/remote professionals and small businesses who require reliable, friendly, and professional technical assistance.

Our approach combines in-person consultations and remote support to ensure your hardware and software are consistently maintained and secure.

Staying ahead of rapid developments in technology, we manage critical updates, version changes, and aging infrastructure to safeguard your operations, allowing you to focus on business priorities without technical distractions.

Our core services include:

Computer Performance Optimization:

Diagnosing and resolving slow computer issues, software crashes, and system freezes to restore optimal performance.

Network and Connectivity Solutions:

Setting up and troubleshooting Wi-Fi networks, routers, and resolving internet connectivity problems.

Printer Support:

Fixing common printer issues, including setup, connectivity, and driver problems.

Virus and Malware Removal:

Thoroughly cleaning systems from malicious software and implementing preventative measures to ensure security.

Microsoft Office & 365 Support:

Assisting with installation, configuration, and troubleshooting of Microsoft Office applications and Microsoft 365 services.

Hardware Advice & Upgrades:

Providing expert advice and upgrades on hardware components like RAM and SSDs to enhance system speed and capacity.

Data Backup Solutions:

Offering managed backup services to protect valuable data for both home and business clients.

Updates & Maintenance:

Keep your systems running smoothly with proactive care.

We provide a free phone/email/remote assessment, transparent diagnostic fees,

and clear quotes before any work begins.

Restored Speed

Get back the "like-new"

performance of your PC

Increased Reliability

Enjoy a stable, stress-free

computer experience

Proactive Security

Protect your data & privacy

from modern threats

Step 1: Contact us and let us know your problem.

Step 2: We will review your system in detail and provide a professional assessment.

Step 3: We only proceed once you understand and confirm the solution.

10 Reasons to Choose Zen-Tech

1. You Get Your Time Back.

We restore your computer's speed, allowing it to boot faster, load programs instantly, and let you get back to what's important without the frustrating lag.

2. We Provide Total Transparency.

We provide a detailed checklist of every action taken and explain everything in plain English. Any extra work or parts require your pre-approval, always.

3. You Gain Proactive Security.

We don't just remove existing threats; we harden your defences. By updating your system, verifying your antivirus, and securing your browser, we protect you from future attacks and give you peace of mind.

4. We Eliminate Annoying Crashes & Freezes.

By updating critical drivers and cleaning out conflicting software, we make your system significantly more stable. You can rely on your computer to work when you need it most.

5. You Receive Honest, Expert Advice.

Our post-service report is complimentary and comes with no obligations. If your hardware is perfectly fine, we'll tell you. Our goal is to be your trusted advisor, not just a salesperson.

6. We Declutter Your Digital Life.

We act as your digital organizer, clearing out years of accumulated bloatware, temporary files, and unnecessary software that bog down your system, leaving it clean and efficient.

7. Your Personal Data Stays Private.

We operate under a strict privacy guarantee. Our work is confined to system and application files. Your personal documents, photos, and private information are never opened or accessed.

8. We Optimize Your Entire Connection.

Our service includes optimizing your Wi-Fi settings. We make sure your computer is communicating with your network as efficiently as possible, improving your overall internet experience.

9. We Extend the Lifespan of Your PC.

By cleaning the system, checking hardware health, and ensuring it runs efficiently, our tune-up can add years to the usable life of your current computer, saving you thousands.

10. It's a Single, Simple Solution.

You don't need to be a tech expert. You make one call, and we handle the rest. We take the guesswork and complexity out of computer maintenance so you can enjoy a machine that just works.

Frequently Asked Questions (FAQ)

1. How long will the tune-up take, and can I use my computer during the service?

The entire service typically takes between 1 to 2 hours to complete. For the most effective and uninterrupted service, we recommend that you do not use the computer while we are working on it. This allows us to run scans and perform reboots without interfering with your work. We will notify you the moment the service is complete.

2. Is my personal information and data safe with you?

Absolutely. Your privacy is our highest priority. Our work is strictly limited to system files, installed applications, and performance settings. We operate under a strict policy of never accessing, opening, or copying your personal files, such as documents, photos, emails, or browsing history. For remote sessions, you can see all of our actions on your screen in real-time.

3. What happens if you find a serious problem, like a major virus or a failing hard drive?

If our initial diagnostics uncover a significant issue that cannot be resolved within the 2-hour time frame, we will immediately stop and contact you. We will explain the problem in clear, simple terms and provide you with a separate, no-obligation quote for the additional work or replacement parts. You are in full control and will never be charged for extra work you haven't approved first.

4. Will you delete any of my important files or programs?

No. Our cleanup process targets files that are safe to delete, such as temporary system files, old update logs, and browser cache. When it comes to uninstalling programs, we only remove obvious "bloatware" (pre-installed trial software). If we find a program that we are unsure about, we will create a list and ask for your permission before removing it. Your essential software (like Microsoft Office, Adobe, etc.) will not be touched.

5. What if my computer is still slow after the service?

We stand by our work. Our tune-up resolves the most common causes of a slow computer. However, if you don't feel a noticeable improvement in performance after our service, please contact us within 48 hours. We will re-connect and double-check our work free of charge. Sometimes, slowness can be caused by underlying hardware limitations. If that's the case, our post-service report will have already identified this and recommended a specific upgrade (like more RAM or an SSD) as the next step.

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